Frequently Asked Questions
Quick answers to common questions about design process, cost, infrastructure, and technical support policy at MintStack.
Website Design
Information on website design costs
Steps to implement a website design project
Additional costs related to the website
Time to implement website design project
Flexible payment methods
Documents needed to prepare for the project
Cost of upgrading and redesigning old website
Number of times supporting interface editing (mockup)
Commitment to costs in the contract
Solution when the design does not meet the requirements
Quote
Explanation of website hosting service
Explaining domain names and how to choose the right domain name
Explaining SSL certificates and their importance
Use customers' existing infrastructure
Automated website deployment process
Pay
Instructions for receiving resources when purchasing products
Regulations on file download limits
Package structure handed over to customers
Code and framework update policy
Restore purchased resources
Procedure
Explain website maintenance service
Signs that your website needs to be upgraded
Information on website maintenance packages
Cyber security incident response process
Time to deploy feature upgrades
Website Warehouse
Instructions for tracking orders
Regulations on cancellation of orders for digital products
Order processing and activation speed
Modify billing information or receiving emails
Merge orders for payment and management
Order
Explain the Affiliate program
Affiliate revenue sharing policy
Schedule for reconciliation and money transfer to partners
Commission withdrawal limit
Regulations on link promotion channels
Resources
Information about warranty period
Warranty coverage related to code conflicts
Extend technical support services
The difference between warranty and customization
Risk when customers edit core source code themselves
Maintenance and Upgrades
Methods of payment when purchasing products
Value-added invoice policy
Fee schedule when swiping cards and paying online
Promotion for full contract payment
Instructions for handling transaction problems
Affiliate
How to contact the support team
Free source code setup service
Support office hours
Programming service adds features
Direct technical support on customer computers
Guarantee
Refund policy
Refund policy in case of feature deviation
Channels to receive refunds
Regulations for products with Trial packages
Refund conditions for digital products (Digital Goods)
Support
Where to find product instructions
In-depth technical documentation API, Hook
Support answering questions in Docs
Demo Data files included
Language of user manual documents
Refund
Instructions for viewing reports and statistics
Statistics extraction feature
Ability to analyze basic user behavior
Statistical log retention period
Explanation of statistical data deviation
Instruct
Technology to prevent cyber attacks
High level login account protection
Process for handling sensitive payment data
Safe source code review process (Security Audit)
Security
Customer data security
