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Affiliate Program

Affiliate is a program to earn income by recommending our products/services.

How it works:

• You receive your own Affiliate link
• Share links on blogs, social networks, emails
• For every customer who buys through your link, you receive a commission

Benefits:

• Passive income
• No need for your own products
• Support for marketing materials
• Track actual sales via dashboard

Registering as an Affiliate is completely free. Contact the team for more details.

Product warranty

All products are supplied with a warranty:

• Warranty period: Specified in product details, order or purchase contract
• Warranty scope:Including error fixing, technical support, updates
• Out of scope: Additional requests, new features not covered by warranty

Warranty details will be provided when you purchase the product.

Contact support

We support customers through many channels:

• Email: support@mintstack.vn (response time: several hours to 1 day)
• Ticket: Ticket support on the current website system
• Live Chat: Live on the website (office hours)
• Zalo/Messenger:Quick messages
• Phone: Call directly for urgent matters

The support team is always ready to help you solve any problems.

Return Policy

If you are not satisfied with the product, we support returns according to the following conditions:

• Return time: Within 1 - 2 hours from the time the purchase is recorded by the system
• Conditions: Unused products, downloads and serious system errors belong to the supplier
• Process: Contact support team, submit return request, check and process
• Refund: Will be refunded to account within 5-7 business days

Return policy details will be listed in the terms of purchase.

Instructions for use

You can find product instructions at:

• In account resources: go to details of purchased resources -> find documents -> download and use
• Knowledge Base: Document repository with general guidance documents
• Video instructions: Detailed step-by-step videos (if available)

If you cannot find the necessary instructions, please contact support.

See fish report

To view sales reports, statistics, business data in the website:

• Log in with admin rights: Go to the website and log in with email and password 
• Go to Dashboard/Report section: Information about items that need to be reported and statistics are clearly and easily understood on this page
• Select time period: Choose the time you want to view (day, month, year)
• See details: Statistics on sales, visits, customers, etc.

Report data is continuously updated according to website movements.

Data security

Data security is our top priority:

• SSL Encryption: All data transmitted over https is encrypted
• Backup: Back up data periodically to prevent loss
• Security check: Scan for viruses and check for vulnerabilities regularly
• Privacy policy: Commitment not to share guest information with third parties

For details of the privacy policy, see our Privacy Policy page.

VAT electronic invoice

Yes. All of our website design and upgrade service transactions support the issuance of valid electronic invoices (VAT) according to legal regulations. You only need to provide invoicing information (Company name, Tax code, Address) during the payment confirmation process.

Cancel digital product order

Due to the characteristics of digital products (themes, plugins, source code) that can be copied immediately after downloading, we do not support order cancellation if you have successfully accessed and downloaded the file. Cancellations and refunds are only accepted if there is a system error that prevents you from receiving the download link, or according to the special Refund policy.