Website repair

Types of problems we handle

Fatal error — Website cannot be accessed

• White Screen of Death: Usually due to PHP error, plugin/theme conflict or running out of memory limit. Diagnose and handle the problem according to the level of the problem with the agreed support package.
• Error 500 Internal Server Error: Analyze server error log, identify error code and correct it without affecting other features.
• Error Establishing a Database Connection: Check connection parameters, MySQL service status, restore data from backup if necessary.

Error displaying interface

• The interface is broken on certain browsers or screen sizes — debug cross-browser CSS, fix media query.
• Fonts are displayed incorrectly, icons cannot be loaded — check CDN, font-face declaration and path file.
• Images are lost, loaded with wrong size — check storage path, image processing library.
• Interactive buttons not working — debug JavaScript console error, handle jQuery/framework conflicts.

Website hacked & infected with malware

This is the most dangerous situation that needs urgent handling. Our process:

1. Temporarily isolate the website from the internet to prevent spreading.
2. Scan the entire file system with specialized tools to detect malicious code (malware, backdoor, cryptominer).
3. Remove malicious code, patch security holes that allow hackers to penetrate.
4. Change all passwords (FTP, Database, Admin, Hosting), update Secret Key.
5. Submit a reconsideration request to Google to remove the "This site may be harmful" warning.

Error after updating Plugin/Theme/Core

Automatic updates are often the culprit causing unforeseen conflicts. We rollback versions, check compatibility and recommend a safe update path for the future.

Website is suddenly slow

Comprehensive analysis using specialized tools (New Relic, Blackfire) to identify the code or query that is causing the bottleneck. Optimize the database, reconfigure cache and release abnormally occupied server resources.